Tag Archives: quality

Reliable information, reliable decisions, reliable systems, reliable teams

I don’t attend many meetings these days, but when I do, I’m reminded of the failure modes of meetings, when group think can take over, leading to poor decisions by the group. But like all human reliable systems, the group … Continue reading

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What is the cure for Diversity Fever?

Everyone seems to have diversity fever. We want to improve the reliability of our engineered solution, or the availability of a network, so we add redundancy, make sure we have diverse access to the service, and so on. Diversity is … Continue reading

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It’s all about Reliability

If you consider yourself an engineer, think about what you do in a very broad sense. Engineering is all about applying scientific discovery and making it practical, useful, and widely used. If you are an Electrical Engineer, for example, then … Continue reading

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Capacity Management, Failure Mitigation, and Where to Start?

Standard mitigation tools are a great place to start with Capacity Management, just like any failure mitigation need. As a telecommunications and IT consultant, we’re often called upon to solve problems. I remember some of my early training that suggested … Continue reading

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Leveraging Human Solutions in Operations Research

People maintain control in spite of our new machine overlords. Operations Research (O.R.) projects often focus on trying to take control of the entire problem, and therefore fail when the engineer or manager with the ultimate control cannot validate, verify, … Continue reading

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Checklist for capacity management

Checklists are a very effective way to improve a manual process. When an enterprise realizes they have a resource that should be better managed, they consider capacity management, in its general form if not specifically in the context of IT. … Continue reading

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A goal oriented process development guideline

Much of the process work I’ve been involved in over the years ends up becoming an exercise in documentation, or making everyone happy that you have incorporated their input, rather than creating the documented process that is efficient and effective. … Continue reading

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