Much of the process work I’ve been involved in over the years ends up becoming an exercise in documentation, or making everyone happy that you have incorporated their input, rather than creating the documented process that is efficient and effective. Here are a few of the often unspoken yet missed guidelines that I think are important to follow when developing any process.
- Construct the process that is driven by accomplishments, decisions, and goals, targeted toward the main purpose. Never forget what the process is intended to accomplish. You aren’t trying to touch every resource, unless that is your goal. Skip the work that doesn’t add value toward the goal. And be sure you understand what the goal really is. That might be harder than it seems, but it is important to get right.
- Complete the steps defined to provide guidance and consistency – make sure everyone understands it, and can be successful.
- Keep an eye on agreements and measured management – be sure the work is defined, will be done with high assurance, and will be measured for success.
- Always assure the flexibility to skip unnecessary steps – creative processes get bogged down, miss deadlines, and become reworked. Development is more about risk management than repeatable procedures and steps.
- Create a process that is efficient, high quality, low rework, and eliminates the waste – Lean, MUDA.