Then you must improve your management. If your organization realizes it needs to do better with it’s Capacity Management, that is a good place to start. It is a healthy desire to check your health if not a recognition of a need to improve. But it is only the first step, and there are plenty more to possibly get wrong. It is tempting to think you lack the tools or information or other elements that make up a good Capacity Management solution. But that cannot be the case. Certainly, it is reasonable to assume any organization interested in Capacity Management must have some resource it must manage, and particularly its capacity. Truly owning a resource means taking responsibility for its capacity, assuring it provides its intended value, not creating a burden or net loss; truly managing that resource. Obtaining the resource without also obtaining its ability to be managed is therefore a lack of management. Having the ability but not doing it effectively is also a failure of management. Therefore, once you recognize you need better capacity management, it is important to recognize immediately that you need better management first!
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